Refund policy

Return Policy: Gardens of America

At Gardens of America, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your product, we offer a straightforward return policy to make the process as easy and convenient as possible.

1. Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition, unused, and undamaged.
  • Returns are only accepted for products purchased directly from Gardens of America. For items purchased through authorized resellers or distributors, please refer to their respective return policies.

2. Return Process:

  • To initiate a return, please contact our customer service team either by phone or email to obtain a Return Merchandise Authorization (RMA) number.
  • Clearly mark the RMA number on the outside of the package containing the returned items.
  • Pack the items securely to prevent damage during transit.
  • Include a copy of the original purchase receipt or order confirmation within the package.
  • Ship the return package to the address provided by our customer service team.

3. Refund Procedure:

  • Once we receive and inspect the returned items, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping costs incurred for the initial purchase are non-refundable unless the return is due to an error on our part.

4. Exchanges:

  • If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.
  • Exchanges are subject to product availability.

5. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
  • We will provide instructions on how to return the item for a replacement or refund at no additional cost to you.

6. Exceptions:

  • Customized or special-order items may not be eligible for returns unless they are damaged or defective.
  • Clearance or final sale items are non-returnable and non-refundable.

7. Contact Us:

  • If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience with Gardens of America is exceptional.

Gardens of America reserves the right to amend or modify this return policy at any time without prior notice.