Shipping policy

Shipping Policy: Gardens of America

Welcome to Gardens of America! Our Shipping Policy outlines the terms and conditions regarding the shipment of orders placed on our website.

1. Order Processing:

  • Orders are typically processed and shipped within 4-7 business days of receipt, excluding weekends and holidays.
  • Orders placed after 12:00 PM EST may be processed on the next business day.

2. Shipping Methods:

  • We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
  • The available shipping methods may vary depending on your location and the items in your order.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of your order.
  • You can view the shipping costs for your order during the checkout process before finalizing your purchase.

4. Estimated Delivery Times:

  • Estimated delivery times are provided based on the selected shipping method and your location.
  • Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary due to carrier delays or other unforeseen circumstances.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can track the status of your shipment by clicking on the tracking number provided in the email or by logging into your Gardens of America account.

6. Shipping Restrictions:

  • We currently only ship orders within the United States. We do not offer international shipping at this time.
  • Certain items may be subject to shipping restrictions or regulations based on their size, weight, or content.

7. Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you need to update or change your shipping address after placing your order, please contact our customer service team as soon as possible.

8. Delivery Issues:

  • If you experience any issues with the delivery of your order, such as delays or damages during transit, please contact our customer service team for assistance.
  • We will work with the shipping carrier to resolve any issues and ensure that your order is delivered to you in a timely manner.

9. Shipping Promotions:

  • From time to time, we may offer shipping promotions such as free shipping or discounted rates. These promotions will be subject to specific terms and conditions, which will be clearly stated on our website.

If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact us at shipping@gardensofamerica.com.

Last Updated: 08-04-2024